CLPS ADDRESSES “FUTURE DIGITAL TRENDS IN THE FINANCIAL SERVICES INDUSTRY” AT THE HKCCA SYMPOSIUM 2020
Mr. Matthew Tang, CEO of CLPS US & HK, graced the invite of the Hong Kong Customer Contact Association (HKCCA) as a keynote speaker during the HKCCA Symposium 2020 held on November 5, 2020. Mr. Tang delivered a keynote speech on “Future Digital Trends in the Financial Services Industry.”
In his opening remarks, Mr. Tang revealed that the recent digital innovation trends, such as business intelligence, artificial intelligence, robotic process automation, machine learning, and blockchain, have significantly reshaped the financial services industry in areas, including but not limited to, digital banking and payment innovation. In addition, he discussed CLPS’s pivotal role as a technology services provider in providing numerous global financial institutions with innovative digital transformation technologies and services, which enabled them to integrate their businesses seamlessly.
Mr. Tang also touched on the hot topic of talent pool shortage, dubbed as a “pain in the neck” issue by the financial services industry. To address this issue, he explained that CLPS has been substantially investing on its Talent Creation Program (TCP) in the past decade. Through university collaborations, TCP has been implemented in various universities in the mainland China, Hong Kong SAR, and in Singapore. Mr. Tang added, “In Hong Kong, CLPS proactively collaborates with a handful of non-governmental organization for the intensive implementation of Management Trainee Program. It aims to attract and equipped more young people with the latest and on-demand information technology exposure and knowhow. The Management Trainee Program comes with a period of on-site internship at the international financial institution, such as in a bank, insurance company, among others. As a result, through the successful implementation of the Management Trainee Program, we are able to hit two birds in one stone. More young talents can be able to expand their career path by joining the IT industry, while filling the gap of the talent pool shortage. CLPS is fully committed in promoting a progressive development of IT industry and in providing continuous supply of talent pool to support CLPS’s global expansion strategy,” Mr. Tang ended.
An example of university collaboration is in Hong Kong with Technological and Higher Education Institute of Hong Kong (“THEi”) which aims to boost its IT degree program. Instead of a conventional, theory-based teaching strategy, CLPS will support THEi in conceptualizing and developing projects and applied research that place more emphasis on hands-on training, and offer students internship opportunities and, eventually, guaranteed employment upon graduation. (For more details, please refer to the press release “CLPS Incorporation Establishes Talent Training Program in Hong Kong in Cooperation with THEi, a Higher Educational Institution” published on August 26, 2020.)
Mr. Roger Chung, Chief Executive Officer of MXC Security and a close business partner of CLPS, was also invited as a keynote speaker to pitch his view on cyber security, which is one of CLPS’s core competencies. Mr. Chung emphasized that cyber security is a regulatory compliance mandate required by the Hong Kong Monetary Authority, the Securities and Futures Commission, and Insurance Authority, among others. He also said that digital transformation, fintech, and cross-border data flow become mandatory requirement trend in the financial services industry. Security issues including but not limited to data leakage will incur a huge, and sometimes an unrecoverable loss of reputation and trust among the financial institutions or enterprises. As an example, the growing demand and utilization of online communication due to the COVID-19 pandemic have put cyber security at high risk. In the near future, all industry must pay more attention to the importance of cyber security, as the demand for strict cyber security measures will grow exponentially. Mr. Chung concluded that cyber security ultimately plays a significant role in the integration of business and innovative technology.
HKCCA is a not-for-profit organization aimed at developing and edifying the best practice of online customer service and contact centre industry in Hong Kong, Macau and Southern China.